Threvek Shipping, Returns, and Refunds Policy

Last Updated: [Insert Date]

This Shipping, Returns, and Refunds Policy applies to purchases made through Threvek’s official website.

Threvek offers wellness and comfort products designed for everyday use. Because our products may include ergonomic, heat, massage, and personal comfort components, we maintain return standards that help protect product integrity, customer safety, and fraud prevention.

1. Shipping Destinations

Threvek primarily ships orders to customers within the United States.

We may update available shipping destinations from time to time. If international shipping becomes available, additional terms, customs charges, import duties, taxes, delivery limitations, or country-specific rules may apply.

2. Shipping Origin

Threvek primarily ships from warehouses based in the United States. Depending on inventory availability, sourcing demand, promotional volume, carrier availability, or fulfillment needs, some orders may ship from warehouses outside the United States.

The fulfillment location may vary by order and does not necessarily indicate the location of Threvek’s business operations.

3. Processing and Delivery Estimates

Orders are typically processed within approximately 24 hours after the order is placed, excluding weekends, federal holidays, high-volume promotional periods, and circumstances outside our control.

Estimated shipping options are:

Delivery estimates are estimates only and are not guaranteed delivery dates. Business days do not include weekends or federal holidays.

4. Promotional and Free Shipping Events

From time to time, Threvek may offer free shipping or promotional shipping rates. Promotional events may result in a high volume of orders and may extend processing or delivery timelines.

If free shipping is offered, the customer is not charged a separate shipping fee for that promotion. However, free shipping does not guarantee faster processing or delivery.

5. Shipping Delays

Threvek is not responsible for delays caused by events outside our reasonable control, including carrier delays, severe weather, natural disasters, supply chain disruptions, customs delays, labor disruptions, incorrect shipping information, failed delivery attempts, holidays, promotional backlogs, or other circumstances beyond our control.

If an order is delayed, Threvek will handle the delay in accordance with applicable law. Where required, we may notify customers of the delay, provide updated shipping information, request consent to continue with the order, or issue a refund for unshipped items.

6. Shipping Address Accuracy

Customers are responsible for providing a complete and accurate shipping address at checkout.

Threvek is not responsible for orders delayed, returned, misdelivered, or lost due to incorrect, incomplete, or outdated shipping information provided by the customer. If an order is returned to us because of an address issue, failed delivery attempt, refusal, or unclaimed package, we may offer reshipment at the customer’s expense or issue a refund excluding shipping costs, where permitted by law.

7. Lost, Stolen, or Damaged Packages

If your package appears lost, stolen, or damaged during shipping, please contact Threvek promptly at [Insert Support Email] with your order number, tracking information, and any relevant photos or documentation.

If a product arrives visibly damaged, you should retain the packaging and provide clear photos of the shipping box, product packaging, and damaged item. This helps us review the issue and determine whether a replacement, refund, or other resolution may be available.

Threvek may request additional information to verify shipping damage, delivery issues, or carrier-related claims.

8. Return Window

Customers may request a return within 30 days of the original order date, subject to the eligibility requirements below.

Return requests submitted after the 30-day period may be denied unless otherwise required by law.

9. Eligible Returns

To qualify for a return, the item must:

• Be unused and unopened;

• Be in its original packaging;

• Include all original accessories, inserts, manuals, parts, and components;

• Be in the same condition in which it was received; and

• Match the order and approved return request.

Because Threvek products are designed for personal comfort and wellness use, opened or used products may not be eligible for return for hygiene, product integrity, and safety reasons, unless the product is defective or otherwise required by law.

10. Return Authorization Required

Customers must receive written return authorization from Threvek before sending any product back.

To request a return, customers must complete Threvek’s return request process and provide:

• Order number;

• Customer name and contact information;

• Reason for the return;

• Clear photos of the unopened product and packaging;

• Any photos or documentation related to damage or defects, if applicable; and

• Any additional information reasonably requested to verify eligibility.

Returns sent without written authorization may be refused, delayed, or returned to the customer.

11. Non-Returnable Items

Unless required by law, the following items are not eligible for return:

• Opened or used products;

• Products without original packaging;

• Products missing accessories, inserts, manuals, parts, or components;

• Products showing signs of use, tampering, alteration, damage, or contamination;

• Items marked final sale;

• Gift cards;

• Promotional items, free gifts, or bundled bonus items;

• Replacement units provided under warranty, courtesy, or goodwill programs; and

• Items that do not match the original order or approved return request.

12. Defective, Incorrect, or Damaged Products

If you believe you received a defective, incorrect, or damaged product, contact Threvek at [Insert Support Email] as soon as possible with your order number, a description of the issue, and clear photos or videos showing the concern.

If Threvek determines that the issue was caused by a product defect, fulfillment error, or damage caused before delivery, we may offer a replacement, refund, exchange, or other appropriate resolution.

Threvek reserves the right to inspect the product, request additional documentation, or require the item to be returned before approving a refund or replacement.

13. Return Shipping

Unless the return is due to a defect, fulfillment error, or damage caused by Threvek, the customer is responsible for return shipping costs.

We recommend using a trackable shipping method and retaining proof of shipment. Threvek is not responsible for return packages that are lost, delayed, damaged, or misdelivered during return transit.

14. Refund Conditions

If a return is approved, the refund will be issued to the original payment method after the returned item is received and inspected.

Approved refunds may exclude:

• Original shipping charges;

• Express shipping upgrades;

• Return shipping costs;

• Route protection, insurance, or similar optional fees, if applicable;

• Taxes or fees that are not refundable under applicable law; and

• Any restocking fee that was clearly disclosed before purchase and permitted by law.

Refund timing may vary depending on the payment processor, bank, or card issuer.

15. Refund Denials

Threvek may deny a refund or return request if:

• The return request is submitted outside the return window;

• The product has been opened, used, tampered with, altered, or damaged;

• The product is missing original packaging or components;

• The product does not match the original order;

• The customer provides incomplete, inaccurate, or misleading information;

• The product was returned without written authorization;

• The return appears fraudulent, abusive, or inconsistent with this policy; or

• The return is otherwise not required under applicable law.

16. Return Abuse and Fraud Prevention

Approved returns are subject to a 40% restocking fee, which will be deducted from the refund amount. The remaining refund will be issued to the original payment method after we receive and inspect the returned item.

To protect Threvek and its customers, we may reject, limit, or further review return requests involving:

• False, incomplete, or inconsistent return information;

• Evidence of product swapping, tampering, or missing parts;

• Excessive or repeated return requests;

• Suspicious purchasing or return patterns;

• Attempts to return used products as unopened products;

• Chargeback abuse or fraudulent payment behavior; or

• Returns that do not match the approved return request.

Threvek may request additional verification before approving a return, refund, replacement, or exchange.

17. Chargebacks and Payment Disputes

If you have an issue with your order, we encourage you to contact Threvek first at [Insert Support Email] so we can attempt to resolve the matter.

Nothing in this policy limits any rights you may have under applicable law to dispute a charge with your payment card issuer or financial institution.

If a payment dispute or chargeback is filed, Threvek may provide the payment processor, card issuer, or financial institution with relevant information, including order details, tracking information, delivery confirmation, customer communications, product photos, policy disclosures, and return records.

Threvek reserves the right to deny future purchases or services where we reasonably identify fraudulent, abusive, or bad-faith payment activity.

18. Changes to This Policy

Threvek may update this Shipping, Returns, and Refunds Policy from time to time. The version posted on our website at the time of purchase will generally apply to that purchase, unless otherwise required by law.

19. Contact Information

For shipping, return, or refund questions, contact us at:

Threvek
Email: [Insert Support Email]
Website: [Insert Website URL]
Business Address: [Insert Business Address, if used]

20. Legal Rights

Nothing in this policy limits any non-waivable rights you may have under applicable consumer protection laws. If applicable law provides greater rights than this policy, those rights will apply.